Shipping & Returns

Shipping Policy: (All orders ship from Los Angeles, CA)

  1. Shipping Methods: We offer standard shipping through reputable carriers such as USPS/UPS. Expedited shipping options are also available for select products.
  2. Shipping Zones: We currently ship to customers within US. Please note that some locations may have restrictions or limitations, and additional shipping fees may apply.
  3. Processing Time: Orders are typically processed within 3 to 5 business day from the time of purchase. Please allow for this processing time before your order is shipped.
  4. Shipping Time: Estimated delivery times vary depending on the shipping method selected and the destination. Standard shipping within US usually takes 5 to 7 days. International shipping may take longer due to customs and local postal services.
  5. Shipping Costs: Shipping costs are calculated based on factors such as the weight and dimensions of the package, the destination, and the selected shipping method. The exact shipping cost will be displayed during the checkout process. Additional fees, such as customs duties or taxes, may apply for international orders and are the responsibility of the customer.
  6. Tracking: Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please allow a few hours for the tracking information to be updated after you receive the email.

Return Policy:

  1. Eligibility: We accept returns or exchanges for eligible products within 30 days from the date of delivery. To be eligible, items must be unused, in their original condition, and with all tags and packaging intact.
  2. Return Process: To initiate a return or exchange, please contact our customer support team at info@sweetbabyellis.com within the specified return period. They will provide you with further instructions and, if necessary, a return authorization number. Returns without a valid authorization number may not be accepted.
  3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping method and purchasing shipping insurance for valuable items.
  4. Refunds or Exchanges: Once we receive and inspect your returned item, we will process your refund or exchange. Refunds will be issued to the original payment method used during the purchase. Exchanges will be processed based on product availability. If the item is out of stock, we will issue a refund.
  5. Timeframe for Returns: Returns must be initiated within 30 days from the date of delivery. Returns requested after this period may not be accepted.
  6. Restocking Fees: We do not charge restocking fees for eligible returns or exchanges.
  7. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement, refund, or store credit, depending on the situation.